[jadmin] Live chat support

gwenissia gwenissia at gwenissia.com
Tue Aug 23 15:59:07 CDT 2005


That certainly looks like it would do the trick if I were using jive
messenger but I really need something that works with Jabberd2.

Any idea on timescales for porting to Jabberd2?

Pat 

-----Original Message-----
From: Matt Tucker [mailto:matt at jivesoftware.com] 
Sent: 23 August 2005 20:53
To: gwenissia at gwenissia.com; Jabber server administration list
Subject: RE: [jadmin] Live chat support 

Pat,

We created a JEP and product to support just this functionality. The JEP
is http://www.jabber.org/jeps/jep-0142.html, and the product is Jive
Live Assistant: http://www.jivesoftware.com/products/liveassistant.

Live Assistant lets you setup queues, routing rules, and integrates with
CRM and Knowledge Bases on the agent side.

Live Assistant currently only works with the Jive Messenger XMPP server,
but we'll soon support integration with other servers.

Regards,
-Matt 

> -----Original Message-----
> From: jadmin-bounces at jabber.org 
> [mailto:jadmin-bounces at jabber.org] On Behalf Of gwenissia
> Sent: Tuesday, August 23, 2005 12:10 PM
> To: 'Jabber server administration list'
> Subject: [jadmin] Live chat support 
> 
> Hi,
> 
> I have a jabberd2 server up and running and am trying to 
> figure out a way to use it to provide technical support in 
> kind of a live chat environment.
> 
> Is there anyway that you can alias 1 account - e.g. 
> support at example.com so that it would go to a pool of 
> operators preferably in a round robin fashion so that the 
> support calls would be evenly distributed between all the 
> support personnel logged in?
> 
> Regards,
> 
> Pat
> 


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