[jadmin] User Rights and Prevention
PaulC at Car-Part.com
Thu Oct 6 08:37:20 CDT 2005
We use it in our tech support group. We don't have an automated voice
system, as our company prefers that our customer get a person right off
the bat , so our "phones" group joins the tech support chat room, says
"I have XXXX account on the line with [insert problem], who is
available". then the group fights for the phone call (yeah right). Its
also a good way (with away messages) to tell if someone is available.
Using a "MOTD" is a faster way than email to get announcements out to a
group of people.
Tobias Klausmann wrote:
>>Also if you can think of any good reasons on why an IM system
>>is good for the workplace, I would appreciate it.
>IM can replace walking over to the colleague, saving some time
>and it also has a few other benefits:
>- Copy & Paste doesn't work in normal talk
>- You can see the one you want to talk to is there and available
> without walking across the hall, over to the other building.
>- It's a true dialog (in contrast to email).
>Just what crossed my mind instantly, I'm sure there's more.
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