[jadmin] User Rights and Prevention

[Paul C.]

We use it in our tech support group.  We don't have an automated voice 
system, as our company prefers that our customer get a person right off 
the bat , so our "phones" group joins the tech support chat room, says 
"I have XXXX account on the line with [insert problem], who is 
available".  then the group fights for the phone call (yeah right). Its 
also a good way (with away messages) to tell if someone is available.  
Using a "MOTD" is a faster way than email to get announcements out to a 
group of people.

Tobias Klausmann wrote:

>Hi! 
>
>  
>
>>Also if you can think of any good reasons on why an IM system
>>is good for the workplace, I would appreciate it.
>>    
>>
>
>IM can replace walking over to the colleague, saving some time
>and it also has a few other benefits:
>
>- Copy & Paste doesn't work in normal talk
>- You can see the one you want to talk to is there and available
>  without walking across the hall, over to the other building.
>- It's a true dialog (in contrast to email).
>
>Just what crossed my mind instantly, I'm sure there's more.
>
>Regards,
>Tobias
>
>  
>