[jadmin] Re: from many very angry AOL Users

[webmaster at aol.com]

Dear Jadmin,

Hi! my name is Onayds,  I want to thank you personally for taking time to write to America Online Technical Support and making us aware of your concern. It is always a great pleasure to assist you regarding any issues you may have.  

I understand you have questions about America Online (AOL).

TO DETERMINE AND RESOLVE THE ISSUE, PLEASE CALL AOL MEMBER SERVICES:

An AOL Customer Care Consultant will find a quick resolution to the issue. The call is free and Consultants are available seven days a week.  

Calling early in the day usually reduces the waiting time to speak to a consultant. 

- For Windows, please call: 

   1-888-346-3704

- For Macintosh, please call: 

   1-888-265-8007

- For TTY equipment, please call: 

   1-800-759-3323

FIND THE ANSWERS TO MANY QUESTIONS ABOUT THE SERVICE ONLINE:

- On AOL, please go to Keyword: 

   HELP

- On the Internet, please visit the Web site below:

   http://www.aol.com

Should you have found difficulty, need further clarifications in following the steps above or if the resolutions that I gave you did not work, may I kindly suggest that you reach our Online Technical Support, so that we may determine what really causes your problem and be able to walk you through, step by step until your problem is solved.

Here is how to reach TECHLIVE:

1. Go to Keyword: ASK THE STAFF
2 Click on the GET ONLINE HELP option.
3. Click on the blue text (hyperlinks) from the right side of the window, which states TECHNICAL.
4. Click on GO THERE. You will be connected to a live Chat
Area. Live One-on-One assistance is available 24 hours a
day, seven days a week.

Another alternative is to contact AOL MEMBER SERVICES.

Our phone support staff will walk with you step-by-step in order to find a quick resolution to the issue. 

The call is free and our staff is available 22 hours a day, from 6AM to 4AM, seven days a week. 

You can reach them through these numbers:

Voice - 1-888-265-8006 (Windows)
1-888-265-8007 (Macintosh)

TTY - 1-800-759-3323 

Technical Support - 1-800-827-3338 
For all of our services - 1-800-827-6364

They will be able to help you solve your problem. It is best to call when you are at your computer and can reproduce and describe any problems you are having. 

Let me offer you a tip: calling early in the day usually reduces the waiting time to speak to a consultant. 

I would like to take this opportunity to personally thank you for your time, patience and continued support. I hope the information that I provided you helped. 

If you have any inquiries, suggestions or comments regarding America Online, please feel free to write back and we will do the rest. It has always been a great pleasure assisting you. 

May I reiterate my commitment to continue providing you, competent and efficient online services. 
 
Please write back using FORWARD and let me know if the information above addressed the issue. 

Have a nice day!  :-)

Onayds V.
Customer Care Consultant 
The Techmail Department
America Online Inc.

----------original message----------
>From:  jadmin at jabber.org
To:  temp-tech at aol.net

name: All AOL Users
email: jadmin at jabber.org
subject: from many very angry AOL Users
message: First Warning to AOL from the world:

If you can't come up with an unified instant messenger,
Stop blocking mine. 

We will launch a war if you keep doing this stupid action.

ref:
http://www.jabber.com/news/special.shtml

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