[webteam] Stats of jabber.org

[Nicolas Vérité]

On 7/17/07, Sander Devrieze <s.devrieze at pandora.be> wrote:
> 2007/7/17, Nicolas Vérité <nicolas.verite at gmail.com>:
> <snip>
> > I had a thread in a Mac users forum,
> > explaining everything I could/knew about Jabber.
> >
> > Of course they had heard about it
> > but had no account.
> >
> > One of them decided he agreed with all my arguments,
> > and said "OK, I'm gonna go create an account".
> >
> > He search the web form on jabber.fr,
> > and jabber.fr is just a Jabber server,
> > and has no web server running on that domain.
> >
> > He then searched on jabber.org but did not find better.
> >
> > He concluded subscribing to a proprietary and closed IMP system
> > was far easier than Jabber.
> >
> > In their mind, they have to do this:
> > web form, validate, e-mail received, reply or follow the link,
> > download, install, launch, refill the form, validate, there it is...
> >
> > And they think it is easier than the Jabber way:
> > download, install, fill form, validate, there it is...
>
> It's because the way you tried to convert that person to Jabber. If
> you (also) had said: "Download one of these clients: <fill in>, run
> the chosen client, and you will see what you have to do" or don't tell
> anything about Jabber and just say: "use <fill in client(s) here>". In
> this way people will not try to search for "Jabber" in Google, instead
> they will search for the name of the Jabber client you suggested, or
> they will click on the website you suggested, downlad a client, run
> it, and proceed the account registration without issues (if they have,
> it's a usability problem in the client!).

No Sander, I detailed carefully the whole simple process,
but people don't RTFM,
he searched Google,
because this is what he usually does,
he looked for a web subscription form,
because this is what he usually does,
etc.
-- 
Nicolas Vérité (Nÿco) mailto:nicolas.verite at gmail.com
Jabber ID : xmpp:nyco at jabber.fr
http://linuxfr.org/ - http://fr.wikipedia.org/ - http://www.jabberfr.org/