[jadmin] Live chat support

Matt Tucker matt at jivesoftware.com
Tue Aug 23 14:53:01 CDT 2005


We created a JEP and product to support just this functionality. The JEP
is http://www.jabber.org/jeps/jep-0142.html, and the product is Jive
Live Assistant: http://www.jivesoftware.com/products/liveassistant.

Live Assistant lets you setup queues, routing rules, and integrates with
CRM and Knowledge Bases on the agent side.

Live Assistant currently only works with the Jive Messenger XMPP server,
but we'll soon support integration with other servers.


> -----Original Message-----
> From: jadmin-bounces at jabber.org 
> [mailto:jadmin-bounces at jabber.org] On Behalf Of gwenissia
> Sent: Tuesday, August 23, 2005 12:10 PM
> To: 'Jabber server administration list'
> Subject: [jadmin] Live chat support 
> Hi,
> I have a jabberd2 server up and running and am trying to 
> figure out a way to use it to provide technical support in 
> kind of a live chat environment.
> Is there anyway that you can alias 1 account - e.g. 
> support at example.com so that it would go to a pool of 
> operators preferably in a round robin fashion so that the 
> support calls would be evenly distributed between all the 
> support personnel logged in?
> Regards,
> Pat

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