[Operators] Google Talk Federation Problems

Peter Saint-Andre stpeter at stpeter.im
Tue Mar 25 18:16:35 CDT 2008


Hi Adam, thank you for your thorough handling of this issue.

Adam Fass wrote:
> We recently deployed a fix that will prevent new Google Apps Team Edition
> domains from interfering with existing federated domains. If a user signs up
> for Team Edition using a domain that is already federated, Google Talk is
> simply disabled for that Team Edition domain. Other services are still
> available in Team Edition, and XMPP federation with Google will continue to
> work.
> 
> If you are setting up a new federated domain and you find that someone has
> already signed up for Team Edition, you can have the Talk service disabled
> in Team Edition. We don't do this automatically when an SRV record appears
> because users will lose the service and we want to make sure that a domain
> operator understands this. There are two ways to have Talk disabled for a
> Team Edition domain:
> 
> 1. You can upgrade to Standard Edition (free) and disable Google Talk. See
> this page for instructions:
> http://www.google.com/support/a/bin/answer.py?answer=86647
> 
> 2. If you prefer not to upgrade to Standard Edition, you can create an SRV
> record for your domain and then send a request that Talk for Team Edition be
> disabled to xmpp at google.com.
> 
> If you are having any other problem federating with Google, please report it
> to xmpp at google.com. We choose not to publish this alias in our help
> documentation because we did this before and many Talk client users used it
> to report problems. We are announcing the alias here in the hope that we can
> have direct communication with domain operators while ensuring that client
> users go through the channel that we have designed for them.
> 
> We apologize for all of the inconvenience that this has caused and we thank
> you all for your patience and feedback.
> 
> Adam M. Fass
> Software Engineer
> Google
> 
> On Tue, Feb 26, 2008 at 12:12 PM, Adam Fass <afass at google.com> wrote:
> 
>> Here is some additional information on the federation problems with
>> Google that some of you have observed.
>>
>> The problem occurs when a user signs up for Google Apps Team Edition
>> with a domain that already uses XMPP federation. We believe we have
>> fixed all domains that had this problem as of Feb. 22nd by disabling
>> Google Talk in Team Edition, but it is possible that we missed a few.
>> Other domains may encounter this problem as new users sign up for Team
>> Edition, and we are working on a solution that checks for federated
>> domains automatically when users sign up.
>>
>> If you are having a problem with federation, please report it to our
>> new alias for federation issues:
>> xmpp at google.com
>>
>> If you administer a federated domain, you can fix this problem
>> yourself by upgrading from Google Apps Team Edition to Standard
>> Edition. Standard Edition provides a console that you can use to
>> disable Google Talk. See this page for instructions:
>> http://www.google.com/support/a/bin/answer.py?answer=86647
>>
>> You can also request help from other users here:
>> http://groups.google.com/group/google-talk-open
>>
>> Thanks,
>> Adam Fass
>> Software Engineer
>> Google
>>
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