[Operators] Google Talk Federation Problems

David Horwitz david.horwitz at uct.ac.za
Tue Feb 26 13:41:51 CST 2008

Hi Adam,

Thanks for the information on how to report problems to Google (I have 
mailed xmpp at google.com).  I would note however that I and others did 
raise this on google-talk-open on the 8 Feb (the thread stated on the 10 
Jan) to date no one from Google has responded on that thread.  This 
seems a very poor way of reporting and getting feedback on issues, 
despite being the recommended way of doing so on the Google help pages.


David Horwitz
University of Cape Town

Adam Fass wrote:
> Here is some additional information on the federation problems with
> Google that some of you have observed.
> The problem occurs when a user signs up for Google Apps Team Edition
> with a domain that already uses XMPP federation. We believe we have
> fixed all domains that had this problem as of Feb. 22nd by disabling
> Google Talk in Team Edition, but it is possible that we missed a few.
> Other domains may encounter this problem as new users sign up for Team
> Edition, and we are working on a solution that checks for federated
> domains automatically when users sign up.
> If you are having a problem with federation, please report it to our
> new alias for federation issues:
> xmpp at google.com
> If you administer a federated domain, you can fix this problem
> yourself by upgrading from Google Apps Team Edition to Standard
> Edition. Standard Edition provides a console that you can use to
> disable Google Talk. See this page for instructions:
> http://www.google.com/support/a/bin/answer.py?answer=86647
> You can also request help from other users here:
> http://groups.google.com/group/google-talk-open
> Thanks,
> Adam Fass
> Software Engineer
> Google

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