[Operators] Google Talk Federation Problems

[Pedro Melo]

Hi,

On Mar 25, 2008, at 11:11 PM, Adam Fass wrote:
> We recently deployed a fix that will prevent new Google Apps Team  
> Edition domains from interfering with existing federated domains.  
> If a user signs up for Team Edition using a domain that is already  
> federated, Google Talk is simply disabled for that Team Edition  
> domain. Other services are still available in Team Edition, and  
> XMPP federation with Google will continue to work.

excellent news, Adam!

Many thanks,

>
>
> If you are setting up a new federated domain and you find that  
> someone has already signed up for Team Edition, you can have the  
> Talk service disabled in Team Edition. We don't do this  
> automatically when an SRV record appears because users will lose  
> the service and we want to make sure that a domain operator  
> understands this. There are two ways to have Talk disabled for a  
> Team Edition domain:
>
> 1. You can upgrade to Standard Edition (free) and disable Google  
> Talk. See this page for instructions:
> http://www.google.com/support/a/bin/answer.py?answer=86647
>
> 2. If you prefer not to upgrade to Standard Edition, you can create  
> an SRV record for your domain and then send a request that Talk for  
> Team Edition be disabled to xmpp at google.com.
>
> If you are having any other problem federating with Google, please  
> report it to xmpp at google.com. We choose not to publish this alias  
> in our help documentation because we did this before and many Talk  
> client users used it to report problems. We are announcing the  
> alias here in the hope that we can have direct communication with  
> domain operators while ensuring that client users go through the  
> channel that we have designed for them.
>
> We apologize for all of the inconvenience that this has caused and  
> we thank you all for your patience and feedback.
>
> Adam M. Fass
> Software Engineer
> Google
>
> On Tue, Feb 26, 2008 at 12:12 PM, Adam Fass <afass at google.com> wrote:
> Here is some additional information on the federation problems with
> Google that some of you have observed.
>
> The problem occurs when a user signs up for Google Apps Team Edition
> with a domain that already uses XMPP federation. We believe we have
> fixed all domains that had this problem as of Feb. 22nd by disabling
> Google Talk in Team Edition, but it is possible that we missed a few.
> Other domains may encounter this problem as new users sign up for Team
> Edition, and we are working on a solution that checks for federated
> domains automatically when users sign up.
>
> If you are having a problem with federation, please report it to our
> new alias for federation issues:
> xmpp at google.com
>
> If you administer a federated domain, you can fix this problem
> yourself by upgrading from Google Apps Team Edition to Standard
> Edition. Standard Edition provides a console that you can use to
> disable Google Talk. See this page for instructions:
> http://www.google.com/support/a/bin/answer.py?answer=86647
>
> You can also request help from other users here:
> http://groups.google.com/group/google-talk-open
>
> Thanks,
> Adam Fass
> Software Engineer
> Google
>

-- 
Pedro Melo
Blog: http://www.simplicidade.org/notes/
XMPP ID: melo at simplicidade.org
Use XMPP!