[Operators] Delivering Asterisk IVR data to softwares using XMPP

Marcelo Terres mhterres at gmail.com
Tue Apr 26 01:34:14 UTC 2016


I developed a little project (a PoC) to "integrate" Asterisk IVRs with
"other softwares", allowing that data already entered in IVR can be
used in other stages of a customer service, for example.

The main goal is to provide more efficiency and interoperability
between different solutions in a heterogeneous enterprise scenario.

Despite the fact that I started this project to integrate Asterisk
IVRs with customer service softwares, this is a multipurpose project
that can be used with any kind of software that you want.

The project uses the Asterisk's ARI API and XMPP (PubSub) to deliver
the information.

You can find more informations (including source code for download) in
my blog at https://www.mundoopensource.com.br/delivering-asterisk-ivr-data-to-softwares-using-xmpp/.

Any doubts or suggestions are welcomed.


Marcelo H. Terres <mhterres at gmail.com>
IM: mhterres at jabber.mundoopensource.com.br

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