[Foundation] end-user survey

bauer at michaelbauer.com bauer at michaelbauer.com
Fri Jan 10 21:16:52 CST 2003


As a recovering surveyor-holic I can appreciate what you're suggesting we 
do and ask, Iain.  It's probably a good idea to rearrange some of the 
options to make it faster to fill the form out.  I think Ed's suggestions 
to clarify some of the options makes sense too.

I was kind of hesitant to make my suggestion to find out how people 
learned about Jabber, though.  I think Peter was on the the right track in 
keeping  the survey pretty short.  The biggest problem with surveys 
sometime is that you ask questions simply because you can ask them.  We 
need to separate "nice to know" from "need to know".  The difference 
centers around what actionable results are we going to get.  

I understand asking what languages people speak - we need to know what 
translations to perform.  I understand asking what computing platforms 
they use - we need to know what to port.  I understand asking what 
features people might need - well, you get the idea.  

We might wonder what questions we don't really need or can get some other 
way.  Like, couldn't we use logs to find out what clients people are 
using?  Just some thoughts.

Oh, and don't get me started on sample sets.  :)


On Fri, 10 Jan 2003, Iain Shigeoka wrote:

> Great survey. Since we're doing useability suggestions, I'd also add that it
> may help to put the 2-3 largest represented countries and languages at the
> top of the drop box list for those choices. I know it will make the survey a
> little biased but it is a pain to get to US and I bet most are, and the same
> for english (the survey is in english...). In fact, making those the default
> may be best... I highly doubt that we'll have a large number of Arabic
> speaking Afghanistanis participating in the survey. :)
> 
> Sorry if it's too much of a nit pick or too us-centric.
> 
> As for additions, I would be really interested in the importance of IM and
> Jabber in their lives (two separate 1-5 (extremely important to no
> importance) radio choices), the number of hours they spend on IM
> (rarely/never, occasional, 1hr/day, 2-3 hours/day, 3-6 hours/day, >6
> hours/day), and a "What do you consider the biggest drawback(s) of Jabber"
> text box or maybe checkboxes with several choices.
> 
> -iain
> 
> On 1/10/03 13:43, "Ed Coughlin" <ecoughlin at gollaborate.com> wrote:
> 
> > Great survey Peter!  The only suggestion I would make is to provide a little
> > more explanation for some of the features listed.  Just in case less IM/P
> > literate readers come across the survey it might better connect with them.
> > I'm not sure that my attempt will be better but to illustrate what I'm
> > thinking here goes.
> > 
> > For instance:
> > 
> > Reliable IM Gateways ---> "Reliable access to AOL IM, MSN Messenger, Yahoo
> > Messenger services or other Instant Messaging services"
> > Browser client --> "Improved Jabber Client products"  (might add "please
> > provide more info in comment section")
> > Bigger network/ more users -> "More jabber users that I can connect with"
> >      might split into two        ->"Easier methods of finding users and
> > managing my buddy list"
> > 
> > 
> > I won't be insulted if you choose to ignore the suggestions...especially
> > since they would dash that fine formatting job you did with the feature list
> > :).
> > 
> > Ed
> > 
> > 
> > 
> > 
> > ----- Original Message -----
> > From: "Peter Saint-Andre" <stpeter at jabber.org>
> > To: <members at jabber.org>
> > Sent: Wednesday, January 08, 2003 10:01 PM
> > Subject: [Foundation] end-user survey
> > 
> > 
> >> I've started working on an end-user survey so we can gather some
> >> information about Jabber users. Here is a draft:
> >> 
> >> http://www.jabber.org/tmp//user-survey.html
> >> 
> >> I copied some of the questions from the OpenOffice user survey but
> >> drastically cut the number of questions so it doesn't take too long to
> >> complete. Is there anything else you think we should ask about?
> >> 
> >> Peter
> >> 
> >> --
> >> Peter Saint-Andre
> >> Jabber Software Foundation
> >> http://www.jabber.org/people/stpeter.php
> >> 
> >> _______________________________________________
> >> Members mailing list
> >> Members at jabber.org
> >> http://mailman.jabber.org/listinfo/members
> >> 
> > 
> > _______________________________________________
> > Members mailing list
> > Members at jabber.org
> > http://mailman.jabber.org/listinfo/members
> 
> _______________________________________________
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> 

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Michael Bauer     bauer at michaelbauer.com       http://www.michaelbauer.com




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